Frequently Answered Questions
- About Deliveroo
- What is Deliveroo?
- What is the story behind Deliveroo?
- Using Deliveroo
- How does Deliveroo work?
- What kind of restaurants are listed on Deliveroo?
- What times can I order for?
- How is the food delivered to me?
- Why doesn't Deliveroo accept cash?
- Do I have to tip?
- Is there a minimum order value?
- Is there a delivery charge?
- How do I redeem a voucher code?
- Do you charge the same prices as the restaurant does in the restaurant?
- Can I place orders in advance?
- Can I collect my order?
- How is the food packaged?
- Questions about my order
- What if something is wrong with my order?
- What if I forgot to add something to my order?
- What if my order is late?
- What if I am not around when the delivery driver arrives?
- Inviting Friends
- I'm not a new user. Can I get free credit if I sign up?
- I can't see an invite link? Where is it?
- Anything else?
- What if I have allergies?
- Why aren't you delivering to my area yet?
- Does Deliveroo offer company accounts?
Our mission is to bring the world's local restaurants into everyone's home or office - fast.
Deliveroo lets you order amazing food from the best loved local restaurants who otherwise may not offer delivery.
We work with hundreds of restaurant chains and many top quality independents to deliver their food to your home or office. Our customers are as passionate about great food as we are!
We have a fantastic team of drivers who take pride in getting your food to you as quickly as roo-ly possible. We call them the Roowomen and Roomen.
After moving from New York to London, our mighty foundeROO was surprised to find that it was nearly impossible to get great quality food delivered. So he made it his personal mission to bring great restaurants closer to their customers.
Oh, and the name? Kangaroos are known to be incredibly protective of their young. At Deliveroo we are equally protective of your dining experience.
It's really quite straightforward - simply enter your postcode on the homepage, and we'll show you all the great restaurants that deliver to you. Choose the restaurant that tickles your fancy, put together your order, enter your address and payment details, and that's it - we'll get your food to you as soon as possible!
We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Italian trattoria to well-regarded national burger chain. The only thing you will not find on Deliveroo is low-quality takeaway restaurants.
We deliver every day from noon to 23:00.
Once you place an order, one of our capable Roowomen and Roomen will head to the restaurant to pick up your meal. With a hop, skip and a jump they will then deliver your order to you!
People still use cash? Really, son? This is the new millennium, we don’t party like it’s 1999.
In all seriousness - we only take card payments because it lets us provide you with the best possible experience. It creates a safer working environment for our Roowomen and Roomen, too. Feel free to tip your driver in cash, however.
Whether you tip or not is completely up to you, but of course is always appreciated and encouraged. You can tip via your card when placing your order, or tip in cash when the driver delivers your food. Our Roowomen and Roomen receive 100% of all tips - we don’t keep any of it!
The minimum order value varies depending on the restaurant you order from. It's typically AED50.
For orders over a AED50 subtotal, we currently charge a AED7 Delivery Fee.
You can still place orders for less than AED50 subtotal, however a AED11 surcharge will be added to your Delivery Fee.
If you’re lucky enough to have a voucher code, you can redeem this on the app. New customers can use the website, too.
If you’re using the app, click into your account and pop your code into the ‘Enter a Promo Code’ field. On the website, hit ‘Add a Code’ at the checkout stage. And that’s it, cheaper eats on us!
We encourage our restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. If you have any questions about menu pricing, please contact the restaurant directly.
Yes, of course! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards that suits you best.
Unfortunately we don’t currently offer collection, however this is something we would like to offer in the future.
Packaging always depends on the type of food and restaurant you are ordering from. Our restaurants take great care to use packaging that maintains the food temperature for as long as possible.
If you have suggestions regarding the packaging/appearance of the food, please contact us on email@example.com and we will relay your thoughts to the restaurant. You can also contact the restaurant directly if you wish.
Questions about my order
We have a dedicated customer service team that looks after your entire Deliveroo experience from the moment you place an order on our website through to it arriving at your doorstep. However, we do understand that sometimes things might go wrong. In the rare case that this happens, you can always contact us at firstname.lastname@example.org or on +971 4 275 3539 and we will look into this for you.
Contact our customer service team at email@example.com or on +971 4 275 3539 and we’ll do our best to make sure you get all the items you want added to your order.
Our Roowomen and Roomen are always hopping along as quickly as they can, but sometimes things outside of our control can cause a delay. Where we can, we will always try and proactively call you if we feel that your order might not arrive within the estimated time of delivery, and our team will be working to get your order to you as quickly as possible.
If you think you won’t be at the delivery address in time to receive your order, please let us know by emailing firstname.lastname@example.org or calling +971 4 275 3539.
Our driver will always try to call you if there is an issue once they reach your delivery address. If they are unable to get hold of you, our customer service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we cannot contact you and are unable to deliver the order, our delivery driver will wait for up to 10 minutes before leaving the area to complete the next order. In this event we are afraid that you will still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
Sorry, this offer is only valid for new users of Deliveroo. And don't keep making accounts, we'll know! (And you wouldn't like us when we're angry). To find out more, please go to our T&C's.
You need to have ordered a certain number of times to get your invite link. Keep ordering and it will magically appear!
If you have specific allergies and are concerned about any items on the menu, please contact the restaurant directly.
We are rapidly expanding throughout the country and will hopefully be working with restaurants near you soon!
We have a dedicated team who will be more than happy to assist you with your office catering and events needs. Get in touch with us at email@example.com.